FAQs

1. WHY DOES ORGANIC COST MORE?

The truth of the matter is that organic food doesn’t always cost more. Some items, such as coffee, cereal, bread, and even hamburger, may cost the same or even less than their conventional counterparts. And, as the demand for organics continues to grow, the cost will continue to come down. When the cost is higher, consider these facts:

• Organic farmers don’t receive federal subsidies like conventional farmers do. Therefore, the price of organic food reflects the true cost of growing.
• The price of conventional food does not reflect the cost of environmental cleanups that we pay for through our tax dollars.
• Organic farming is more labor and management intensive.
• Organic farms are usually smaller than conventional farms and so do not benefit from the economies of scale that larger growers get.

2. I HAVE JUST PLACED MY ORDER ONLINE, WHEN IS MY ORDER CONFIRMED?

Upon submitting your order, the customer will receive a confirmation from Orinature. However, please still check your Customer invoice for your delivery day and date.

A contract of sale between the customer and The Organic Grocer then arises when a confirmation is received via email. If in doubt, please email your queries to orinature.myshopify.com

3. WHAT HAPPENS IF A PRODUCT I HAVE ORDERED ONLINE IS OUT OF STOCK OR NOT AVAILABLE?

We try to keep the products in our inventory in stock at all times. However, from time to time, due to an increased demand or an item being out of stock, the item you ordered may be not be in stock. In such cases, we will try to substitute the out of stock item for a similar item of equal value and quality. In such instances, if time permits, The Organic Grocer will first contact or email the customer regarding this matter.

4. WHO CAN ACCEPT MY DELIVERY?

Please make sure that there is someone available to accept the order during the specified delivery time. In any instance that there is no one at home to accept the order, a re-delivery charge of $10 may be charged. Please note that the delivery man will only wait a maximum of 10 minutes for your arrival.

If you are not home, our driver will leave your items at your front door, at the guardhouse, or with your neighbour. However, please note that we will not bear any responsibility for losses or damages to your purchased items.

5. WHAT HAPPENS IF I RECEIVE A DAMAGED ITEM?
Items purchased cannot be exchanged, returned, or refunded, except for items which were delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item by calling (65) 91283791 / (65) 99189836 or emailing orinature.myshopify.com.

Once notified about the damaged item, The Organic Grocer will arrange for you to have an exchange or credit of the damaged item in your next order.

6. CAN I POSTPONE OR CANCEL MY ORDER?
You can postpone your order but please notify us at least 36 hours before the actual delivery date. No changes will be allowed to the delivery schedule if less than 36 hours notice is given. Our priority is to deliver the freshest goods to you and if your order consists of fresh fruits and veggies, you may delay your order by not more than 2 days from the actual delivery date and we will not take responsibility if the freshness is compromised.

We are sorry to inform you that cancellations are not allowed. This is because upon receiving a confirmation from The Organic Grocer, a contract of sale of arises on our acceptance of customer's order.